Social Media AI Chatbots That Turn DMs Into Booked Appointments
AI chatbots for Instagram, Facebook Messenger, WhatsApp, Telegram and your website that answer at any hour, qualify the person and book them in while they are still in the chat.
Instagram · Facebook Messenger · WhatsApp · Telegram · Website chat
Unanswered Messages Are Unbooked Customers
DMs pile up
Customers message on whichever app they already have open. Questions about prices, availability and bookings arrive across four inboxes, at all hours, and many are answered a day late or not at all.
Canned replies do not help
Auto-replies that say someone will be in touch soon do not answer the question. Rigid button menus frustrate people who ask something slightly different, and the conversation ends there.
Real answers, right away
OXONTA builds AI chatbots trained on your services, prices and policies. They understand free-text questions, give accurate answers, collect contact details, book appointments and hand the chat to a person when it needs one.
What's Included in Our Social Media AI Chatbots
One trained assistant working across every messaging channel you use.
Instant responses
Messages answered in seconds, day or night, in a tone that matches your brand.
Knowledge base and FAQ handling
Your services, prices, opening hours, policies and common questions written into a knowledge base the chatbot answers from.
Lead capture and qualification
The chatbot collects name, contact details and the answers to your qualifying questions during the conversation.
Appointment booking
Available times offered and bookings made inside the chat, with confirmations and reminders sent automatically.
Comment-to-DM automation
Comments on posts and ads can trigger a direct message, moving public interest into a private conversation.
Product and service inquiries
Questions about products, treatments, packages and stock answered from your catalog or service list.
Human handoff
Complaints, sensitive topics and anything outside the chatbot's instructions are passed to a named person with the chat history.
CRM sync and automated follow-ups
Every conversation saved to your CRM, with follow-up messages for people who went quiet, within each platform's messaging rules.
Our AI Chatbot Process
Trained on your business and tested before it talks to a customer.
Review your inbox
We read real past conversations to learn what people ask, how you answer and where chats are lost.
Train the chatbot
We build the knowledge base, conversation flows, qualifying questions and handoff rules for your approval.
Connect and test
We connect your channels, calendar and CRM, then test with real questions, including the difficult ones.
Launch and improve
The chatbot goes live. We review conversations weekly, add missing answers and tune the booking flow.
AI Chatbot Results
We only publish numbers we can back up. This space is reserved for an AI chatbot case study from a named client.
Client
[CLIENT NAME]
Challenge
[CHALLENGE]
What we did
[WHAT WE DID]
Results
[CLIENT RESULT]
How AI Chatbots Boost Your Ad ROI
1. Click-to-message ad
2. DM opens
3. AI chatbot qualifies
4. Booked appointment
Click-to-message ads on Meta open a conversation instead of a form. They are easy for the customer and often cheaper per conversation, but they only pay off if someone replies at once. A message left unanswered for hours is ad spend with nothing to show for it.
With an OXONTA chatbot behind your Meta Ads, every conversation an ad starts is answered immediately. The chatbot explains the offer, asks your qualifying questions and books the appointment in the chat. Organic interest is handled the same way through our social media management service. Each booking is recorded against the ad or post that started it, so you can see which ones bring customers.
Conversations started by ads are answered in seconds.
People are qualified and booked without leaving the app.
Comment triggers move interest from posts into DMs.
Bookings are traced to the ad or post that started the chat.
Who Our AI Chatbots Are For
For businesses whose customers prefer to message before they buy or book.
Salons & Med Spas
Treatment questions answered and consultations booked from Instagram.
Ecommerce
Product, order and delivery questions handled across channels.
Hospitality & Beauty
Reservations, opening hours and offers handled in chat.
Fitness & Wellness
Trial bookings and membership questions answered at any hour.
Real Estate
Listing inquiries qualified and viewings booked.
Social Media AI Chatbot FAQs
Which platforms do your AI chatbots work on?
Instagram, Facebook Messenger, WhatsApp, Telegram and website chat. The same trained assistant runs on every channel, so answers are consistent and all conversations are saved in one place.
Is Instagram DM automation allowed?
Yes, when it is done through Meta's official messaging tools and within their rules, including the limits on when a business may send follow-up messages. We build on approved integrations and do not use tools that log in as you or send unsolicited bulk messages.
Will the chatbot sound robotic?
It is written in your tone of voice and understands free-text questions, so conversations read naturally. We recommend letting people know they are chatting with an AI assistant and offering a person on request.
What happens when it does not know the answer?
It says so and hands the conversation to a named person on your team, with the chat history attached. Those questions are reviewed and the answers added to the knowledge base.
How much does a social media AI chatbot cost?
[MY ANSWER]
Want Every Message Answered and Booked?
Book a free strategy call. We will review your inboxes and show you what an AI chatbot could handle for you.